Contacting TweedBet Support

Support Email Address

Written requests go to [email protected], the single mailbox that our team uses for account queries, payment questions, bonus conditions and data requests. Send it from the address registered on your account so that an agent can match your message to the right player record straight away.

Preparing Your Request

The quickest resolution comes from a message that already contains the facts an agent needs. Have your registered email address, the payment method involved (for example Visa, Mastercard, Skrill, Neteller or a crypto wallet) and the approximate time of the transaction ready. For identity verification, attach a clear scan of a passport or UK photocard driving licence together with a recent utility bill, council tax bill or bank statement, since email is the channel built for documents.

Channels and Hours of Service

TweedBet runs two support channels, and both are staffed every hour of every day. The same agents answer at midnight GMT in winter and at midday BST in summer, so there is no restricted window to plan around when you play from the United Kingdom.